1994 Telecom Australia, EMPTOR Project

Technical writer and business analyst

Wrote user requirements and data architecture specifications for the Emptor system. Conducted JAD sessions to develop requirements and application prototypes.

Business environment

A Telecom Australia project. Front end application allowing billing operators to access AXIS and other Telecom core systems.

Technical environment

Abstract-no implementation. Leaning towards Oracle/GUPTA. Restricted by predefined external interfaces.

Deliverables produced


1993-1994: Telecom Australia, CAFE Project

Senior technical writer

Defined and wrote network support, kernel tuning, and fault diagnosis procedures and work instructions for the CAFE project. Worked with technical support staff from various parts of Telecom to specify network architecture.

Business environment

Front end development platform allowing the development of software to integrate various Telecom functional back-end systems into seamless applications.

Technical environment

UNIX servers with Windows clients; Datacraft protocol converters; PROGRESS database; proprietary traffic management software.

Deliverables produced


Feb 1990 - Jul 1990: Telecom Australia, Operator Assisted Services

Senior editor and project manager

Supervised teams of 2-4 people on a series of documentation projects, including software user manuals, policy reports, and internal propaganda. Interviewed users and developers of computer software; designed manuals, reports, and handbooks; designed and supervised usability testing.

Business environment

Division of national telecommunications monopoly.

Technical environment

Expert system running on VAX workstations (FERS project).

Deliverables produced

http://telstra.com/index.jhtml